Privacy

At Browns Pharmacy, accessible from our website, protecting your personal and healthcare privacy is one of our primary priorities. This Privacy Policy document outlines the types of information collected and recorded by YOUR Pill and how we use, process, and protect it.

1. Information We Collect

We collect information to provide healthcare services, process orders, and communicate effectively with you.

A. Personal Identification Data

  • Full name

  • Contact details (email address, phone number, physical address)

  • Date of birth

B. Health & Medical Data

To safely prescribe and dispense medication via YOUR Pill, we may collect necessary medical details, including:

  • Current medical conditions and health history

  • Prescription details and medication history

  • Consultation answers provided through our online health questionnaires

C. Financial Information

  • Payment details (credit/debit card details processed via secure, PCI-compliant third-party payment gateways). We do not store complete payment card details on our servers.

D. Technical & Usage Data

  • IP address, browser type, device information, and site interaction data via cookies and analytical tools.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Prescription & Service Delivery: Processing medical consultations, verifying identity, and dispensing prescriptions through Browns Pharmacy.

  • Communication: Sending appointment confirmations, order status updates, and critical health/medication updates.

  • Legal & Regulatory Compliance: Fulfilling statutory duties required of registered pharmacies and healthcare providers.

  • Site Improvement: Enhancing user experience, site security, and digital service functionality.

3. How We Share Your Information

We strictly do not sell, rent, or trade your personal or health data to third-party marketers. We only share information under the following controlled circumstances:

  • Healthcare Professionals: Qualified pharmacists, prescribers, and medical advisors directly involved in your care.

  • Service Providers: Trusted third-party technology and logistics partners (e.g., secure hosting platforms, courier services) operating under strict data confidentiality agreements.

  • Legal Authorities: When required by law, court order, or regulatory bodies governing pharmacy practice.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data:

  • Secure Socket Layer (SSL) encryption for data transmission across the site.

  • Restricted access controls limiting patient data strictly to authorized personnel.

  • Regular security assessments to protect against unauthorized access, loss, or alteration.

5. Your Data Protection Rights

Depending on your jurisdiction, you hold specific rights regarding your personal information:

  • Access: The right to request copies of your personal data held by us.

  • Correction: The right to request that we correct inaccurate or incomplete information.

  • Erasure: The right to request the deletion of your data, subject to legal health record retention requirements.

  • Restriction & Objection: The right to request that we restrict or cease processing your data in certain circumstances.

To exercise any of these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

YOUR Pill uses cookies to improve site navigation, analyze usage trends, and remember user preferences. You can manage cookie preferences directly through your browser settings.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of external websites and encourage you to review their respective privacy policies.

8. Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any updates will be posted on this page with an revised "Effective Date."

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or how your health data is handled, please reach out to us:

  • Brand: Browns Pharmacy and Your Pill - Browns Pharmacy is a trading name of WM Brown (Kingshurst) Ltd, a registered company in England and Wales. Company no. 1487430.

  • Email: enquiries@brownspharmacy.com

  • Address: Browns Pharmacy, 351 Warwick Road, Solihull, West Midlands B91 1BQ